Frequently Asked Questions
General Questions
CampCancel helps you find available campsites at popular, often sold-out campgrounds booked through ReserveAmerica.com. We do this by regularly scanning ReserveAmerica for new cancellations. You can browse recently detected cancellations using our Explorer plan, or set up personalized email alerts with our Trailblazer plan to get notified when a site matching your specific criteria becomes available.
Currently, CampCancel exclusively monitors ReserveAmerica.com and campgrounds booked through their system. You can see the list of monitored parks on our Covered Parks Page. We do not scan Recreation.gov, independent state park systems (unless they utilize ReserveAmerica), or other booking platforms.
Our automated system scans the ReserveAmerica campgrounds we monitor multiple times each day. While this provides a significant advantage over manual checking, please note that scans are not instantaneous the moment a cancellation occurs.
Manually refreshing ReserveAmerica is time-consuming and often fruitless, especially for popular sites that get re-booked within seconds. CampCancel automates this process. Our Explorer plan provides a consolidated view of recent cancellations across many popular parks, enhanced with powerful filtering and sorting. Our Trailblazer plan actively monitors your specific desired dates and sites and sends you a timely email alert, significantly increasing your chances of snagging that perfect spot.
No. CampCancel significantly increases your chances of finding and booking a sold-out campsite by providing timely information about cancellations. However, securing the booking still requires you to act quickly on ReserveAmerica once notified, as popular sites are often re-booked very fast. We provide the opportunity; the booking is up to you.
CampCancel accesses publicly available campsite availability information from ReserveAmerica. We strive to operate respectfully of their systems and function as a notification service to help campers find openings. All actual bookings are made directly and legitimately by you through the official ReserveAmerica website.
Account & Billing
Visit our Pricing Page to compare the Explorer and Trailblazer plans. Click "Choose Plan" for your desired tier and follow the prompts to create your account and complete the secure checkout process.
Please see our Pricing Page for a detailed comparison. In summary:
Explorer: Ideal for Browse. Gives you full access to view details for all detected cancellations, plus advanced filtering and sorting. Includes direct booking links.
Trailblazer: Includes all Explorer features plus the ability to create personalized email alerts for specific campgrounds, dates, loops, and sites.
(Optional Addition): You can also explore a free preview showing sample cancellations with limited details before signing up.
Subscriptions are billed automatically in advance for the period you select (Monthly or Annually) via Stripe, our secure payment processor. Billing recurs on the anniversary of your sign-up date. We accept major credit and debit cards. You can manage your subscription details via your CampCancel Account Settings.
You can manage all aspects of your subscription by visiting your /account page and clicking the 'Manage Billing & Subscription' link. This will securely redirect you to our payment processor (Stripe) where you can update your payment method, view past invoices/payments, and cancel your subscription if needed.
Visit your /account page and click the 'Manage Billing & Subscription' link to access the Stripe portal where you can cancel your subscription. Your plan benefits will remain active until the end of your current paid billing period.
We generally do not offer refunds for subscription periods that have already begun, as this helps prevent misuse (e.g., signing up, finding a site, then immediately requesting a refund). However, we're human campers just like you! If you feel you have a legitimate case or encountered a billing error, please email us at support@campcancel.com and we'll be happy to review it.
Browse Cancellations (Explorer & Trailblazer Plans)
Paid plans unlock the full details needed to identify and book a site: specific site number, loop name (if applicable), exact available dates (arrival and departure), site photos (when provided by RA), relevant site metadata, and a direct 'Book Now' link to the ReserveAmerica booking page for that specific opening.
The free preview demonstrates our service finds cancellations by showing the park, photos (if available), and general timeframe, but hides critical details like the exact site number and specific dates needed for booking. This lets you see the potential before choosing a paid plan.
Use the controls on the browse page to easily filter the cancellation list by various criteria, including: State, Campground Name, Season (Spring, Summer, Fall), Site Type (RV, Tent, Cabin, etc.), and desired Stay Lengths (1 night, 2 nights, Weekend, 7+ nights, and more). You can also sort the results by Arrival Date, Date Cancelled, Length of Stay, Campground Name, and other options to find exactly what you need.
Personalized Alerts (Trailblazer Plan)
As a Trailblazer member, go to your 'My Cancellation Alerts' page. Use the form to select your desired Campground (from our monitored list), choose your Date Range, and optionally specify preferred Loops or Site Numbers. Click 'Create Alert'.
You must select a campground and date range. You can make alerts highly specific by optionally filtering for particular loops or even exact site numbers.
Currently, alerts can only be set for the campgrounds CampCancel actively monitors. We focus on popular parks where cancellations are most valuable. You can see the full list of monitored parks here: Covered Parks Page
At this time, there is no set limit on active alerts for Trailblazer members. We may introduce fair usage limits in the future if needed to ensure system performance for everyone.
The email alert includes: Campground Name, Site Number, Loop Name (if applicable), Arrival Date, Length of Stay, the time our system detected the cancellation, and a direct link to attempt booking the site on ReserveAmerica.
This can happen, especially for highly sought-after sites. Our system emails you promptly after a cancellation is detected during our regular scans, but other campers might find and book the opening extremely quickly (sometimes in seconds!). Your alert provides a critical time advantage, but acting fast via the booking link is still key.
Please check these steps:
Spam/Junk Folder: Ensure emails from support@campcancel.com (or our sending address) aren't being filtered. Adding us to your contacts can help.
Registered Email: Verify the email address in your /account is correct.
Alert Setup: Go to 'My Cancellation Alerts' and double-check that your alert criteria (dates, park, site details) are accurate and the alert is active.
Park Monitoring: Confirm the park for your alert is on our Covered Parks Page.
If you've checked all these, please contact support@campcancel.com for assistance.
Visit your 'My Cancellation Alerts' page. In the 'Active Alerts' list, click the 'Edit' link to modify criteria or 'Delete' link to remove the alert.
Technical & Coverage
We monitor a curated list of popular and high-demand ReserveAmerica campgrounds where cancellations are typically hardest to find. View the complete, up-to-date list here: Covered Parks Page (Remember to create this page!)
We base our monitoring list on overall user demand, booking difficulty, and system capacity. You can view the current list on our Covered Parks Page. While we continuously evaluate potential additions, we can't guarantee specific requests immediately. Alerts can only be set for currently monitored parks. We do appreciate hearing which parks are important to you – feel free to let us know via support!
Please use the 'Forgot Password?' link on the login page. Our authentication system (Clerk) will send password reset instructions to your registered email address. If you still have trouble, contact support@campcancel.com.
CampCancel is currently a web-based service, designed to work great on mobile browsers. We do not have dedicated iOS or Android apps at this time and have no immediate plans to develop them.