Important information
NO-SHOW Policy If you do not arrive to the park within 24 hours of your scheduled check in time and do not notify the park that you will be arriving late, your site may be resold and may not be available when you arrive. The fees for any nights passed are non-refundable. Changes and Cancellations Cancellations or changes may be made online 24 hours a day 7 days a week, or through the Aspira Call Center at 1-800-244-5613. Reservations where one or more dates fall outside of the 6-month booking window are frozen for 14 days. Cancellations: If the cancellation is made 28 days or more prior to the arrival date, 25% of the fee for 1 night or day-use permit will be retained If the cancellation is made 8-27 days prior to the arrival date, 50% of the fee for 1 night or day-use permit will be retained. If the cancellation is made 7 days or less prior to the arrival date, 100% of the fee for 1 night or day-use permit will be retained. If a reservation is cancelled at any time after the arrival date, any nights prior to the cancellation are NON-REFUNDABLE Changes: If a change in the reservation is made 28 days or more prior to the arrival date, 10% of the fee for one night or day-use permit will be retained. If a change in the reservation is made 8-27 days prior to the arrival date, 15% of the fee for one night or day-use permit will be retained. If a change in the reservation is made 7 days or less prior to arrival, 20% of the fee for one night or day-use permit will be retained. If the change in the reservation dates is made between the day after the arrival date and the departure date, the fees for any nights or days passed are NON-REFUNDABLE. There is no additional fee to add days to a reservation. The reservation holder is responsible for any difference in use fees. Customers who wish to receive a refund outside of these rules will need to contact the park at which they have the reservation directly. No exceptions to the refund policy will be given for bugs, bad weather, campfire bans, water conditions (including water levels, boat ramp or swim beach closures, and algae)! If the original reservation was made directly with the park, any refunds resulting from changes/cancellations will be issued via personal check and may take up to 90 days from the date of the change/cancellation to be processed.
